Returns, Refunds, & Exchange Policy
Our Promise to You: We are committed to making every effort to ensure that you are comfortable with the purchase from our collection and giving you a 100% guarantee of satisfaction with your purchase.
Returns & Refunds: You may contact us for a return approval of any item that you have purchased from us within 5 days of the delivery to receive a full 100% refund. The returned item must be clean and in the condition as it was delivered.
Exchange Credit: When there is a need for a change or update to your interior design plans, we may consider taking the rug that you had previously bought from us for an exchange credit toward another rug in our collection. That credit can be used toward the purchase of another item in our inventory within a one year period. Exchange credit is not transferable and has no cash value.
Shipping: We ship items via UPS anywhere in the United States.